Customer Service management for me is a PACT
(Process, Attitude, Communication, Time) Delight your Customers by keeping your side of PACT and Customer will surely keep theirs…
Try make sure the PACT is implemented ASAP,
Process is properly followed, to meet Customer expectations.
Attitude, positive attitude towards all the issues & activities with Customer.
Communication, with effective communication make sure Customer is well informed with all the updates.
Time, make sure to perform on time to satisfy Customer expectations.
What is Serive Managment or I should say Customer Service managment..?
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