Continuous Improvement cycle: It is also called a process led approach for improvement.
Continuous Improvement cycle:
Vision & objective: (Where do we want to be ?)
- Always play an active role in service/life-cycle management by providing one stop support to all operational team.
- Act as a owner of the service
- Always Provide 360-deg view of services to management & operations & Customer
Assessment:(Where are are now ?)
- Always access current process and service status by collecting feedback from customer
- Always Proactively track current & On-going disruptions causing delay's n issues
Improve:(How do we get where we want ?)
- Study the areas in operation, process and IT Tools where improvement can be applied by doing changes & aligning (GAP analysis). This can be achieved by preparing Service improvement plan (SIP),
- Set Priority on issues ( Urgent, Important, general) and work according to Priority to resolve them
- Suggestions/feedback to internal & external customers
Control/maintainability :(How do know we have arrived at desired result ?)
- Implementing and tracking the new changes. This will be done proactively checking on IT tools and process.
- Regular meetings, feedback and suggestions from operations, Sales & customer
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