The objective of this document is to provide comprehensive information essential in ensuring that the level of service provided meets and exceeds the requirements every time/all time.
- The purpose of this Standard Operating Procedure (SOP) is to document a set of written instructions, routine or repetitive, activities followed by a team for a particular service. The development and use of SOPs are an integral part of a successful quality system as it provides individuals with the information to perform a job properly, and facilitates consistency in the quality and integrity of deliverable.
- The development and use of SOPs promotes quality through consistent implementation of a process or procedure within a team/process, even if there are temporary or permanent personnel/mangment changes. SOPs can be used as a part of a personnel training program, since they should provide detailed work instructions. It minimizes opportunities for miss communication.
- SOPs are also valuable for reconstructing any activities when no other references are available. In addition, SOPs can be used as checklists by team/process when auditing procedures. Ultimately, the benefits of a valid SOP are reduced work effort, along with improved data comparability and credibility.
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